It was around August and festive time here in India.
Me, my boyfriend and his family decided to go out for lunch. We went to Charcoal, a restaurant nearby.
We had visited the place a couple of times before and the food is delicious.
Just in case you decide to visit Bhubaneswar and plan to go to Charcoal, let me tell you ‘Grilled fish with lemon butter sauce‘ and ‘Mud Pie‘ are the delights to have. 🙂
You can give it a try without any second thoughts.
So we decided to go there. Since it was festive time, there was a bit of rush. Seeing the crowd, I thought we would be kept waiting for a while, but we got lucky.
We all got seated. The Manager came and greeted us. He had a little talk with my boyfriend as we went there many a times before and then took our order.
We ordered the starters first. It took them around 30 mins to serve the starters. Since there was a bit of rush so the service was a bit delayed. But the wait was worth it. 🙂
We then ordered the main course. It had been 30 mins since were waiting for the main course but there was no sign of it. We understood that it was a busy day so we decided to wait.
And we waited…
and waited some more.
It was past an hour and there was no sign of food. We understand that the place was crowded than usual but waiting for so long was way too much. We called the manager and asked about it. He understood that we were annoyed. He apologised to us and asked one of the waiters to attend us first.
The lunch was served but it was almost delayed by an hour and half. This had never happened before. We then had our lunch. All the wait and late service had already spoilt our mood so we enjoyed the food a little less at that moment.
The manager asked us if we wanted any dessert. I really wanted to have the Mud Pie but then we didn’t because we were already late. So we just asked for the bill.
After a while, the manager came with two plates of Mud Pie. I was so delighted seeing that. He said that it was complimentary from their end and they never wanted any customer to leave dissatisfied and in such a bad mood.
Earlier whenever we visited this place, we used to have Mud Pie for dessert. I absolutely loved the fact that he remembered this thing and made it available for us. It absolutely compensated for all the delays. I loved the fact that he cared for his customers and all he wanted was his customers to leave with a happy face.
That was it !!!
I believe it’s all about the choices you make. He could have chosen to just give us the bill, get paid for it. I mean he gets the money and his job is done there.
But instead he chose to take that extra effort and go that extra mile to compensate for it and to make his customers satisfied. It made us really happy.
This made my day very memorable.
Extra memorable because I got to eat two plates of Mud Pie. 🙂
Also, we now visit the place more than often.